ISO 29991 specifies requirements for language-learning services. These include any language-learning services that are addressed to language learners themselves as well as to interested parties who are acquiring the services for the benefit of learners. The key features of any such service are that the goals of learning are defined and evaluated, and that it involves interaction with the learner. The instruction may be delivered face-to-face, be mediated by technology or be a blend of both.

In cases where the language-learning services are provided by an organization that delivers products (goods and services) or other learning services in addition to language-learning services, this document only applies to language-learning services.

What are the benefits of ISO 29991:2014 certification?

This standard aims to improve the language learning services market, protect consumers and enhance language learning services for all interested parties. The Standard is beneficial, especially for institutes of English Language Training with a Certificate.

Some advantages of ISO 29991 for language-learning services

• Customer orientation: focused on the needs of
• Documented quality: competitive advantages in tenders and quotes.
• Measurement and evaluation: ensure the effectiveness of learning
• Management: monitoring and controlling the learning processes.
• International growth: globally recognized education standard.

Source: HEAD Germany